In this podcast episode, I speak with Paula Goodman (Owner of Omathome) about leadership and customer service. We discuss what customer service truly is and how a name change wouldn’t be such a bad thing. She covers her experience in customer service, some advice for those looking into this field, and what you should be looking out for if you want to change bad people engagement. We also cover some tips for leaders as they lead the way in customer service and how it should be practiced internally first.

Connect with Paula via Linkedin or your favorite social media platform.